Bytewing ← Bytewing
Dentrix Software Support

Dentrix not running right?

Dentrix support handles the software. Bytewing handles the IT layer under it: upgrades, server performance, iTrans, and everything their help desk won't touch.

Have a service plan? Call Dentrix Canada first. They handle software questions directly.

Dentrix Canada Support ↗
Call Dentrix First

Not all Dentrix problems are IT problems.

Dentrix
Henry Schein Canada

Dentrix support handles licensing, clinical features, database errors, and software installation issues. If you have an active service plan, call them first. They can often resolve software issues directly over the phone or remote access.

Phone: 1-800-561-2983, Option 1 Dentrix Canada support — speak directly with a support agent
Chat: via Dentrix on your workstation Open Dentrix → Help menu → Chat, then begin your conversation
Have your Customer ID ready Found in Dentrix under Help → About

If the issue is your server, network, workstation speed, or anything outside the Dentrix application, that falls outside their scope. That's where we come in.

What Bytewing Handles

The IT side of Dentrix that their support doesn't cover.

Dentrix runs on your server and workstations. When the hardware, network, or configuration isn't right, the software suffers. We handle everything outside the Dentrix application itself — and we work alongside Dentrix support when the issue spans both sides.

Performance Testing Server-to-workstation diagnostics. Find out why Dentrix is slow and fix the actual cause.
Scheduled Maintenance & Upgrades Routine upkeep and major version upgrades, done after hours. Requires an active Dentrix service plan.
Mass Rollouts Push software updates or setting changes across all workstations at once, without disrupting your day.
iTrans Configuration Install or renew your digital certificate and get electronic claims working correctly.
Document Center Configure claim routing and document attachment. Resolve Document Center errors and mis-routing.
Outside Dentrix's Scope Server hardware, network issues, workstation problems, backups — anything their support won't touch.

Most work is done remotely after your practice closes. In rare cases — such as a major migration or installation — we can coordinate with your office to schedule a hygiene day and get critical work done with minimal disruption.

Escalation Steps

When Dentrix support isn't enough.

1

Check your Dentrix service plan

Without an active plan, Dentrix Canada may not help. Confirm your plan is current before calling. Dentrix Canada Portal ↗

2

Call or chat with Dentrix support

Dentrix handles the application — licensing, clinical features, database errors, software installation. Call 1-800-561-2983, Option 1, or chat via Help → Chat inside Dentrix. Have your Customer ID ready (Help → About). If they tell you it's a server or network problem, that's your cue to escalate.

3

Call Bytewing for the IT layer

Server performance, workstation issues, iTrans, upgrade management, or anything outside the Dentrix application — we take over remotely. We've worked extensively with Dentrix and Henry Schein Canada and are familiar with the nuances that come up during upgrades, conversions, and installations.

Slow Dentrix? Sluggishness across multiple workstations is almost always a server or network issue, not the software. We run server-to-workstation performance tests and find the actual bottleneck.
4

On-site when remote won't cut it

Hardware replacements, major server migrations, or new office setups. We cover Eastern Ontario.

Need Dentrix help? We handle it.

Remote access, fast response, and you get our founder directly. No ticket queue.

Call 613-264-9570 Send a Message →

or send a message

Dentrix upgrade management included in Bytewing managed IT plans. See what's covered.