Most claim errors aren't an IT problem.
Sun Life, Manulife, Pacific Blue Cross, Canada Life, Claimsecure, and the Telus carrier network all go down periodically. When they do, claims from every dental office in the country reject at once. Check the status page, wait, and resubmit.
The status page will note when an issue is external to iTrans and that no call to your software vendor is needed.
Common iTrans errors.
| Error | Cause | Action |
|---|---|---|
| services.cda-adc.ca unavailable | CDA portal temporarily down. | Resolves on CDA's end. |
| Certificate expired / digital ID not found | Certificate expired or missing from server/workstation. | Call CDA or your PMS provider. Bytewing handles this remotely. |
If it's a certificate or digital ID problem.
Call CDA iTrans support first
They diagnose certificate and connection issues directly and walk you through fixes. CDA Help & Digital ID ↗
Call your PMS provider
Dentrix, ABELDent, Cleardent - each has its own certificate setup. If you have a support plan, this is what it's for.
DIY reinstall
Download and reinstall your digital ID from the CDA portal. CDA Provider Portal ↗
Still stuck? We handle it remotely
Certificate installs and renewals done over remote access. No on-site visit needed in most cases.
We can take it from here.
One call. Remote access. Claims back online. You get our founder directly.
Included in Bytewing managed IT plans - see what's covered.