The usual suspects.
Most sensor issues come down to drivers, USB connections, software configuration, or calibration, not the sensor hardware itself. These problems are almost always fixable without replacing anything.
Sensor not connecting. Doesn't appear in the imaging software or throws a connection error. Usually a driver issue, bad USB cable, or unpowered hub.
Calibration errors. Sensor connects but imaging software reports a calibration failure. Often a missing or corrupted calibration file that can be reset remotely.
Imaging software crashes. Software closes or freezes when the sensor is in use. Typically caused by driver conflicts or outdated software versions.
Exposure and ghosting issues. Images are too bright, too dark, or show ghosting artifacts. Usually an exposure setting or filter configuration problem.
Poor image quality. Grainy, low-contrast, or noisy images. Often filter settings or calibration that needs adjustment for optimal image output.
We support all major brands.
Whether it's a device-attached USB sensor or a network-connected model, we can get it working with your imaging software.
Not seeing your model? If your office is in Eastern Ontario, we can likely help. For DEXIS-specific software and DTX Studio issues, see our DEXIS imaging support page.
Comprehensive sensor support.
Connection and driver troubleshooting
We diagnose why the sensor isn't being recognized and get drivers installed and working correctly. This covers USB sensors and proprietary connection types.
Calibration and exposure adjustments
We reconfigure sensor calibration and fine-tune exposure settings to get optimal image contrast and clarity for your specific sensor and imaging software combination.
Software crashes and image capture errors
Crashes on capture or image errors are usually driver or version conflicts. We identify the root cause and resolve it: clean reinstalls, compatibility fixes, and software updates as needed.
Filter setup and image quality optimization
Ghosting, noise, or poor contrast often comes down to filter settings. We configure these for your sensor model to get the sharpest, most accurate images.
Sensor installation and workflow integration
New sensor? We handle the full installation: drivers, calibration, imaging software integration (Dexis, Sidexis, Carestream, VixWin, Apteryx), and workflow setup so your team is ready to go.
Get your sensor working today.
Remote access. No on-site visit needed in most cases. You get our founder directly.
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